Although an old and trusted industry, the retail sector in India has got a new lease with the increasing youth power of the country. The demographic dividend will be bliss to India’s retail sector as it flourishes with skilled workers who can work as game changers. The retail sector is that arena of service which deals with selling and buying of daily useful commodities where the workers serve the customers directly.
The sector is as old as human civilization and it will never cease to exist because understanding requirements of your customers and then advising them helping to take the economically best decisions is something that is beyond the purview of mechanics and artificial intelligence.
Skills required in an entry-level worker
Considering the retail market in India will increase by 60% in 2020 and thereby reaching 1.1 Trillion Dollar, we get a view of how vast the market is. Consequently, the skills required in an entry-level worker are many. Apart from developing a keen perceptibility, they require to have to feel the pulse of the customer’s need. Let us check in detail what are the necessary skills
• An Eye for Detail
A keen perception is what a retail worker will have to rely on. His attention to the detail can pay him a great dividend in a long run. From checking if the customer’s demand is met to if the stocks are drying out, he needs to achieve perfection and excellence of service.
• Communication Power
This is the primary skill an entry-level worker must have so that he understands what the customer is actually looking for and provide the same without confusing her with a plethora of options the worker deems to be fit. His effective and clear speaking ability will surely be a treasure in this industry.
• Customer Service
Customer service is the skill of maintaining a friendly and positive relationship with the customer, holding rapport, developing a customer-first mindset, listening keenly to complaints and recommending products to their benefit.
• Business Awareness
Every entry-level worker should understand the business related to the product he sells. Updated knowledge of product and trends, loss prevention techniques, marketing management, product sourcing, product rotation, shipping etc will be of immense help to the worker.
• Information Technology
Nowadays, knowledge of information technology has become a must because of the swift amalgamation of finance and technology. The skill is required because it will be necessary for data analysis, taking online orders, cashiering and handling Pos machines.
• Numeracy
A swift and flawless sense of numeracy is the most required one in this sector. Cash handling and management, check processing, credit approval & management, and pricing are mandatory skills required in a retail worker.
How NEEM Helps You Become One?
The Government of India is well aware of a great number of unskilled youth of India and to tap on it prospective demographic dividend the government has started its National Employability Enhancement Mission (NEEM) that offers OJT opportunity to those aged between 18 to 35 and thereby providing them with the necessary training to match the worldwide quality of the profession. The training comes at a nominal rate and perfectly designed for the youth of India so that they get the benefit of working in this evergreen sector.
